Infrastructure Audit
Before picking a phone, NCIS evaluates your current network. VoIP quality is entirely dependent on your internet stability. Ensuring you have enough “room” for both high-def voice calls and standard data usage.
Choosing the Right Service
Choosing the right phone service is about matching your business’s size and specific workflow needs with the right features and pricing model. Most modern businesses have moved to VoIP because it offers advanced features like virtual receptionists and CRM integrations at a fraction of the cost of traditional landlines.
Choosing the Right Equipment
NCIS will help you choose the right equipment, you must balance employee needs with your network’s capabilities. NCIS can help you find a selection of noise-canceling wireless headsets that are compatible with these specific phone models
Essentials of VoIP Business Communications
- Essential Call Management: Includes call forwarding, transferring, holding, call park, and caller ID
- Virtual Receptionist & Routing: Auto-attendants and Interactive Voice Response (IVR) systems guide callers to the right department.
- Unified Communications: Integrates voice with video conferencing, team messaging, and screen sharing in one platform.
- Mobility & Portability: desktop applications allow users to make and receive business calls on mobile devices or computers from any location.
- Advanced Voicemail: Voicemail-to-email and voicemail transcription convert messages into text for easy reading.
- Business Integrations: Connects with CRM software to display customer information during calls and provides click-to-dial functionality.
- Call Analytics & Reporting: Real-time data on call volume, duration, and quality to monitor performance.
- Security & Reliability: Includes call encryption, call recording for compliance, and automated failover to ensure service uptime.
- More Benefits: Cost Savings, enhanced productivity and scalability